Environment
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Microsoft Exchange 2000 Server
Situation
Exchange_ResponseTime knowledge script events 'Connectivity is down between...'
Resolution
To verify the entry in the repository database:
- Start SQL Server Query Analyzer or iSQL/w.
- Select the Repository (QDB) database.
- Type the following SQL Statement in the Query window:
SELECT name,string8
FROM object
WHERE name like '%???%'
(Note ??? = the server name of the Exchange agent in question) - Execute the statement.
The result should read at least one line returned that looks something like this in the name column:
Exchange Server:EXCHSERVER(/O=NetIQ/OU=DOMAIN)
Validate that in the string8 column the ...CN=???, where ??? = the correct mailbox name is specified for the qexch2k1a service account.
Cause
The specified mailbox in the repository for the exchange agent is incorrect.
Additional Information
Formerly known as NETIQKB9015
??? = the ObjID from step 5. Make sure that string8 = '/o=Organization/ou=Domain/cn=Recipients/cn=Mailbox' in the above query is specific to your environment. By copying the incorrect line from step 5 for the column string8 paste this between the 'single quotes' in the SET string8 line. Change the incorrect mailbox name to the correct mailbox name before executing the above query.
??? = the ObjID from step 5. Make sure that string8 = '/o=Organization/ou=Domain/cn=Recipients/cn=Mailbox' in the above query is specific to your environment. By copying the incorrect line from step 5 for the column string8 paste this between the 'single quotes' in the SET string8 line. Change the incorrect mailbox name to the correct mailbox name before executing the above query.