After changing the name or domain of an agent, it no longer shows up under infrastructure components (NETIQKB8877)

  • 7708877
  • 02-Feb-2007
  • 06-Mar-2012

Environment

Security Manager 6.x

Situation

After changing the name or domain of an agent, it no longer shows up under infrastructure components

How do I view an agent whose name or domain has been changed?

Resolution

The renamed or migrated computer will appear like a new agent to the Agent Manager and will therefore not be authorized to communicate.

When an agent has been moved to a different domain, a new managed computer rule (MCR) reflecting the new naming information must be created. Otherwise, the Agent Manager will not be able to manage the agent and the consolidator will not be able to receive any event or alert information from the agent.



Cause

Security Manager uses an Agent's host name to define the agent's uniquie GUID. If this name get's change, the database will think there is a new agent.

Additional Information

Formerly known as NETIQKB8877

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