NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NetIQ AppManager Operator Console
Cold starting the NetIQ AppManager Client Resource Monitor service (NetIQmc) and the NetIQ AppManager Client Communication Manager service (NetIQccm) caused jobs running on that agent to disappear from the Operator Console. When filtering by computer, no jobs show in the job pane
Verify that the Job Pane View is set to view all jobs (Running, Pending, Stopped, Error, Closed, Parent).
1. Right click inside the Job Pane.
2. Select View.
3. Click the appropriate items in the list in order to turn on/check the item.
This ensures that the jobs are viewable regardless of their status. Once they are visible, they can be restarted manually.
More information regarding cold-starting the AppManager Windows Agnet can be found in the following KnowledgeBase article:
NETIQKB20149 What happens when the AppManager Services are cold started?
Additional information regarding cold-starting the AppManager for UNIX agent can be found in the following KnowledgeBase article
NETIQKB52189 How do I cold start an AppManager UNIX Agent?