NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Microsoft Exchange Server 2000
Discovery_Exchange Fails on Exchange 2000 Server with Can Not Find Server Name from Registry because Can Not Find Registry Key Error
The NT Account running the NetIQ services is not the Account used to complete Discovery; it is actually the NT Account running the NetIQ Exchange (qexch2k1a4) service that completes the discovery for Exchange Servers. In this particular case, the NT Account for the NetIQ Exchange (qexch2k1a4) service does not have appropriate rights.
Use the NT Resource Kit Service Change Tool (sc.exe), or the services.msc snap-in, to change the NT Account running the NetIQ Exchange (qexch2k1a4) service to the same Account running the NetIQ services. Then, run the Discovery_Exchange knowledge script again (it should successfully find the objects in the Active Directory that it needs to complete and should appear in the TreeView pane of the AppManager Operator Console).