BackupExec_ServiceDown Knowledge Script cannot find Naming Service. (NETIQKB5805)

  • 7705805
  • 02-Feb-2007
  • 03-Jun-2011

Environment

Veritas Backup Exec 8.x for Windows NT and Windows 2000

Situation

BackupExec_ServiceDown Knowledge Script cannot find the Naming Service.

Resolution

1.  Check out the knowledge script

2.  Save the knowledge script as BackupExec_ServiceDownV8.qml

3.  Edit the knowledge script by commenting out the following by putting a single quote in front of each line ( ' ):

If BKUPEXEC_NAMINGSVC <> "" Then

Chksrv BKUPEXEC_NAMINGSVC, "BKUPEXEC_NAMINGSVC = " & BKUPEXEC_NAMINGSVC

End if

Should look like this after commenting it out.  Please add a comment as to WHY the portion of code has been commented out.

'This service is non-existent in Backup Exec version 8.x.  Therefore, it is unnecessary to check for its status.

'If BKUPEXEC_NAMINGSVC <> "" Then

'Chksrv BKUPEXEC_NAMINGSVC, "BKUPEXEC_NAMINGSVC = " & BKUPEXEC_NAMINGSVC

'End if

4.  Save the new knowledge script

5.  Check-in the new Knowledge Script

Cause

The Naming Service was removed from Backup Exec version 8.x, hence the knowledge sript will not be able to detect that the service exists.

Additional Information

Formerly known as NETIQKB5805

For instructions on checking in or checking out a knowledge script via command line, please reference KB article NetIQKB3082

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