Error: 'E20343: Failed to get the source account info rc = 2221'. (NETIQKB5347)

  • 7705347
  • 02-Feb-2007
  • 08-Sep-2008


Domain Migration Administrator 6.x

Domain Migration Administrator 7.x

Error: 'E20343: Failed to get the source account info rc = 2221'.

Source users listed alphabetically after the error were not migrated. 


The information stored in the database for the source accounts is not current.

The target domain contained an account that had been created and partially deleted, although the account was not visible in ADUC, it was still visible in LDAP tool. 


To update the information stored in the database:

  1. Run the Select Objects wizard
  2. Select all of the accounts
  3. Click Remove
  4. Click Add
  5. Select all of the desired accounts again
  6. Migrate the accounts.


To correct the account that had been partially deleted in the target domain:

  1. Completely delete the remnants of this account from AD.
  2. Remove the source account that caused this conflict from the Selected Objects wizard.
  3. Migrate users that were not migrated in the previous attempt using replace and update.


Please refere to the following knowledge base article for a solution to a similar issue:

Additional Information

Formerly known as NETIQKB5347