AMAdmin_AgentInstall Knowledge Script Generates 'Logon Failure Unknown User Name or Password' Error. (NETIQKB4472)

  • 7704472
  • 02-Feb-2007
  • 25-Jan-2011

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

AMAdmin_AgentInstall Knowledge Script Generates 'Logon Failure Unknown User Name or Password' Error.
Error: 'Logon Failure Unknown User Name or Password'.
Error: Failed to copy distribution files over to \\TargetServer\c$\temp\AgtInst\AgtInst\ Verify \\DistributionShare\NetIQShare directory exists and contains the AppManager distribution files User for remote install should have permission to access \\DistributionShare\NetIQShare and \\TargetServer\c$\temp\AgtInst\AgtInst\ .
Error: 'RPC Error Code 1726'

Resolution


Remove any special character from the password for the Windows Service Account used to LogOn As for the NetIQ services when using the AMAdmin_AgentInstall knowledge script. (These special characters can be re-added to the password after the AMAdmin_AgentInstall completes.)

OR

Create a complex password that is wrapped in quotes ("). For example: "Pas$w&d"

Cause

Password for Windows Service Account Contains Special Characters. The password for the Windows Service Account used for the NetIQ services contain special characters such as an exclamation point (!), number symbol (#), dollar sign ($), percentage sign (%), or ampersand (&).

Additional Information

Formerly known as NETIQKB4472