CIM Knowledge Scripts are generating SNMP errors. (NETIQKB3644)

  • 7703644
  • 02-Feb-2007
  • 08-May-2012

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.x
Compaq Insight Manager


Situation

CIM Knowledge Scripts are generating SNMP errors.
Error: 'SNMP Not Functional and Failed to Get MIB Variable Value.'

Resolution

The best way to resolve this is to complete a few snmptool queries against the server in question.  Below are sample queries for CIM knowledge scripts.

Try getting the values from the following commands.  The OID may vary. The c:\get.txt will pipe results into a file to send to Support.

snmptool get servername communitystring .1.3.6.1.4.1.232.9.2.2.17.0 >c:\get.txt
snmptool get servername communitystring .1.3.6.1.4.1.232.9.2.2.24.0 >c:\get2.txt
snmptool get servername communitystring .1.3.6.1.4.1.232.9.1.3.0 >c:\get3.txt

If you get the following results, SNMP is functional, but there is a problem with the MIB for Compact Insight Manager.

Error: 'SNMP Not Functional and Failed to Get MIB Variable Value.'

To resolve the problem uninstall and re-install your CIM Agent, or upgrade to a newer version.  Re-try the query. You should get a value returned.

ErrorStatus: 0 (No Error)
 ErrorIndex: 0

   varbind 1:
        Name: .iso.org.dod.internet.private.enterprises.232.9.2.2.17.0
         OID: 1.3.6.1.4.1.232.9.2.2.17.0
        Type: INTEGER
       Value:

Another way to investigate is to walk the MIB tree. Below is an example for the Compaq Remote Insight Manager.  This will return a long list of null values if there is a problem with the MIB.

snmptool walk servername communitystring .1.3.6.1.4.1.232.9 >c:\walk.txt

Cause

Compaq Insight Manager MIB info is not properly loaded on the server.

Additional Information

Formerly known as NETIQKB3644