Server crashes when attempting to migrate a service account. (NETIQKB3218)

  • 7703218
  • 02-Feb-2007
  • 10-Oct-2007

Resolution

fact
Domain Migration Administrator 7.x

symptom
Server crashes when attempting to migrate a service account.

symptom
Server reboots with a Dr. Watson error.

symptom

The Dr. Watson log indicates a LSASS problem (which is a known issue with Microsoft Windows 2000 SP2).



change

Selected the option to skip an account in the Service Account Configuration wizard. Then, used the Migrate Users wizard to migrate the user/service accounts.



cause
This issue can be caused by enabling the 'Do not require Kerberos preauthentication' account option in Active Directory Users and Computers for a source user object/service account.

fix

To address this issue, disable the 'Do not require Kerberos preauthentication' option for the source user object/service account.  This option can be found on the Account tab of the user Properties in Active Directory Users and Computers.



Additional Information

Formerly known as NETIQKB3218

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