NetIQ AppManager 7.0.x
False events indicate the NetIQ AppManager Client Resource Monitor Service (netiqmc) and NetIQ AppManager Client Communications Manager Service (netiqccm) are not running on the AppManager Managed Client.
The server that the NT_RemoteServiceDown Knowledge Script is dropped on must have the following permissions assigned to the netiqmc service account:
Domain Admin privileges
This is required in order to poll the remote servers for the information required to determine if the servers' services are running.
In order to check Servers that are in a non-trusted domain, you must create a user account that matches the userID and password on the machine running the knowledge script on the remote server's local accounts.
For example: the NT_RemoteServiceDown Knowledge Script is running on the Management Server. The account that the Management Server's NetIQ AppManager Client Resource Monitor service is running as is a Domain Admin called netiq. On the remote server (in the non-trusted domain), create a local account called netiq with the same password as the account on the Management Server.
The AppManager agent is unable to handle too many remote services.
The same job was used to monitor several services on the same Agent. For example, 15 remote services were being monitored for one job.