Why does the pre-installation check for Analysis Center fail with the message 'OLAP service must be (NETIQKB2935)

  • 7702935
  • 02-Feb-2007
  • 08-Oct-2007

Resolution

goal

Why does the pre-installation check for Analysis Center fail with the message 'OLAP service must be running as a Windows 2000/NT 4.0 Domain account with "OLAP administrator" privileges' when the service account is a member of that group?



fact
Microsoft Windows 2000 Active Directory Domain

fact
OLAP Administrators Group

cause

The AppManager Analysis Center pre-installation check does not understand the Windows 2000 Active Directory format for user accounts:

user@techsupport.netiq.com


fix

Change the service account to the Windows NT 4.0 format:

techsupport\user

The account must also appear this way when viewing it in the OLAP Administrators group.



Additional Information

Formerly known as NETIQKB2935

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