How do I remove the Management Server from the Operator Console? (NETIQKB2870)

  • 7702870
  • 02-Feb-2007
  • 16-Jan-2019

Environment

NetIQ AppManager 8.x
NetIQ AppManager 9.x
NetIQ AppManager Management Server

Situation

How do I remove the Management Server from the Operator Console?

Why can't I delete a server from the treeview of the Operator's Console?
When trying to delete a server from the treeview of the Operator's Console, an AppManager pop-up box appears with the message "Couldn't delete MS computer ."

Resolution

You must change the status of the server in the repository before you can delete it. To change the status of the server in the repository, follow these steps:

  1. In the tree view of the AppManager Operator Console, select the "old" Management Server (the server you want to remove).

  2. Press Alt + F8. Make note of the ObjID of the Management Server.

  3. In the SQL Server Query Analyzer, select the Repository (QDB), and run the following SQL Statement:

    UPDATE Object
    SET Status = 4
    FROM Object
    WHERE ObjID = <ObjID_of_MS>
  4. where ObjID_of_MS is the ID you noted is Step 2
  5. In the SQL Server Query Analyzer, select the Repository (QDB), and use the following SQL Statement:

    SELECT * FROM MSstatus

    This SQL Statement returns two entries. Verify the ObjID to ensure that you delete the correct Management Server.

    Then use the following SQL Statement:

    DELETE FROM MSStatus WHERE MSID = <MSID_of_MS>

Cause

The error message is generated if the server is or was a Management Server.  The repository (QDB) still lists the server as a Management Server.

Additional Information

Formerly known as NETIQKB2870

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