Resolution
fix
This is a result of a database upgrade without also upgrading agents - the schema of the database changes with an upgrade and this affects the way computer formulas are stored. Rebooting the servers displaying an unknown status may correct this problem. However, upgrading all components to the same version should be done as soon as possible.
If you are experiencing this issue, but also find numerous warning events with event id of 21249 in your agents' application logs, please see the following article:
This is a result of a database upgrade without also upgrading agents - the schema of the database changes with an upgrade and this affects the way computer formulas are stored. Rebooting the servers displaying an unknown status may correct this problem. However, upgrading all components to the same version should be done as soon as possible.
If you are experiencing this issue, but also find numerous warning events with event id of 21249 in your agents' application logs, please see the following article:
- NETIQKB2072: Consolidator not communicating with DAS - agents show 'unknown' status
Additional Information
Formerly known as NETIQKB2211