How do I setup email in Security Manager? (NETIQKB2027)

  • 7702027
  • 02-Feb-2007
  • 19-Aug-2009

Environment

Security Manger 5.6
Security Manger 6.0
Security Manger 6.5
SMTP
Microsoft Exchange

Situation

The purpose of this article is to provide extended information on how to setup email support in Security Manager.

Resolution

Using SMTP:

The only environmental items you need to check when setting up Security Manager to use SMTP is to make sure the SMTP server is allowing mail relay from the Central Computers and make sure port 25 (SMTP) is open between the Central Computers and the mail server.

Using Microsoft Exchange:

If you plan to use email notification, first create an Exchange email account with a mailbox for the Security Manager Service Account to use. Security Manager supports Microsoft Exchange and SMTP for email notification. You also need to install a Microsoft Outlook 98 or later email client on the Consolidator, if you are using Exchange for email notification.

NOTE: If you configure the email account to save sent email, you must occasionally delete sent email from the email account. Store the mailbox on the email server so that the mailbox is accessible from all central computers.

Review the pre-defined Notification Groups and add Operators to these groups or to your own custom Notification Groups. Steps for adding Operators to Notification Groups are found in the Installation Guide and the online Help from the Development Console.

Finally, add Notification as a response to the pre-defined rules in the Processing Rule groups available to you from the Development Console snap-in, or create your own custom Processing Rule Group(s) with custom rules and add Notification Responses.

Common problems occur when customers fail to:

  • Create and test the Exchange mailbox.
  • Add operators to the Notification groups.
  • Create viable rules.
  • Allow open relay on the SMTP mail server for the Central Computer IP addresses.

Please contact NetIQ Technical Support if you experience problems receiving email for events or alerts.

Additional Information

Formerly known as NETIQKB2027

 


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