Resolution
During the Agent installation process, the Agent Manager uses an RPC call to check the target computer's registry for any pending file renames.
The location of the pending file rename operations subkey is as follows:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Session Manager \ FileRenameOperations
When the Agent Manager attempts to install an Agent, it will require a restart of the Agent computer if the SYSTEM32 or OnePoint folders contain pending file rename operations. If you want the Agent Manager to ignore specific pending files that will not affect the Agent installation, you will have to create a special registry entry that will enable the Agent Manager to ignore specific files.
This registry key should be labeled IgnoredPendingFiles. This key will actually be a subkey of: HKEY_LOCAL_MACHINE \ Software \ Mission Critical Software \ OnePoint \ Operations on the Agent Manager.
In this key, you will need to create a string value and name it for each file you want the Agent Manager to ignore (e.g. KBSTUFF.SYS). You do not have to provide the data for the value just make sure the type is REG_SZ.
NOTE: Be careful when editing your Windows NT Registry. If there is an error in your Registry, your computer may become nonfunctional.