Initialization of the Directory and Resource Administrator Server Service Generates a Dr. Watson Err (NETIQKB1720)

fact
Directory and Resource Administrator 6.40

symptom
After upgrading the Directory and Resource Administrator (DRA) server to version 6.4, the DRA server service crashes with a Dr. Watson error each time it is initialized.

symptom
Initialization of the Directory and Resource Administrator Server Service Generates a Dr. Watson Error

cause
This issue is a result of the different way OUs are handled by DRA 6.4 compared with previous versions, resulting in an incorrect translation of Organizational Unit rules during the upgrade to 6.4.

fix
Hotfix Q12412 for DRA 6.4 resolves this issue. To install this hotfix:

1. Ensure Directory and Resource Administrator 6.4 is installed on the Administration server computer.
2. Run the DRA64000_HotfixQ12412.exe file on the Administration server computer.

This hotfix modifies the Accounts.dll file on the Administration server computer. This file is located in the NetIQ\DRA folder of the Program Files folder. Click on the following link to download Hotfix Q12412:

• DRA64000_HotfixQ12412.EXE