Environment
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NT_CPUResource Knowledge Script
Situation
NT_CPUResource Knowledge Script Returns Incorrect Number of Threads on Multiprocessor Machines
The NT_CPUresource knowledge script returns a value for the number of Process Threads that is very high, possibly in the billions. The monitored machine contains multiple processors.
The NT_CPUresource knowledge script returns a value for the number of Process Threads that is very high, possibly in the billions. The monitored machine contains multiple processors.
Resolution
NetIQ has determined this to be a problem caused by older versions of HP/Compaq SSD and Insight Manager.
To resolve the problem, update these HP/Compaq components on the machine to the latest version.
Contact HP/Compaq for more information regarding availability.
Use the General_Counter knowledge script to monitor the following Performance Monitor Counter to gather the proper thread count:
OBJECT: Process
COUNTER: Thread Count
INSTANCE: _Total
Cause
The Windows NT Performance Monitor counter used by this knowledge script returns an incorrect value for the number of threads.
Additional Information
Formerly known as NETIQKB1375