NT_CPUResource Knowledge Script Returns Incorrect Number of Threads on Multiprocessor Machines (NETIQKB1375)

  • 7701375
  • 02-Feb-2007
  • 17-Nov-2010

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NT_CPUResource Knowledge Script

Situation

NT_CPUResource Knowledge Script Returns Incorrect Number of Threads on Multiprocessor Machines
The NT_CPUresource knowledge script returns a value for the number of Process Threads that is very high, possibly in the billions. The monitored machine contains multiple processors.

Resolution

NetIQ has determined this to be a problem caused by older versions of HP/Compaq SSD and Insight Manager.  
To resolve the problem, update these HP/Compaq components on the machine to the latest version.  
Contact HP/Compaq for more information regarding availability.

Use the General_Counter knowledge script to monitor the following Performance Monitor Counter to gather the proper thread count:

OBJECT:  Process
COUNTER:  Thread Count
INSTANCE:  _Total


Cause

The Windows NT Performance Monitor counter used by this knowledge script returns an incorrect value for the number of threads.

Additional Information

Formerly known as NETIQKB1375

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