How do I change the timeout value of an Agent Manager scan? (NETIQKB1093)

goal
How do I change the timeout value of an Agent Manager scan?

fact
Security Manager 5.X

fact
Operations Manager 3.X

fact
Security Manager 4.X

symptom
Error:  'The attempt to contact the computer failed with the following error after (xxx.xx) seconds. The computer had already been abandoned after (xxx.xx) seconds.'

fix
The timeout is configurable via a registry value located at:

• pre SM 5.1 - HKLM | Software |Mission Critical Software | One Point | Operations | AMComputerResponseTimeoutSeconds
• SM 5.1 and 5.5 - HKLM | Software |NetIQ | Security Manager | Operations | AMComputerResponseTimeoutSeconds

You would want to reconfigure the timeout value if you receive the following errors on the Consolidator/Agent Manager machine(s):

• 'The attempt to contact the computer failed with the following error after (xxx.xx) seconds. The computer had already been abandoned after (xxx.xx) seconds.'

If the value does not exist when the Agent Manager runs, it creates it with a default value of 50. If the value is less than 10, 10 is used. If the value is more than 1000, 1000 is used.

note
The Agent Manager will wait at least as long as specified for the call to return, plus up to 5 additional seconds. That is, if the value is 50, you may see some computers timeout at 50.001 seconds and others timeout at 54.999 seconds.

Formerly known as NETIQKB1093