How can I troubleshoot and resolve problems with agent deployment? (NETIQKB903)

  • 7700903
  • 02-Feb-2007
  • 08-Aug-2007

Resolution

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How can I troubleshoot and resolve problems with agent deployment?

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What are the best Knowledge Base articles for troubleshooting issues with Security Manager?

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Security Manager 5.X

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Security Manager 3.X

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Security Manager 4.X

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Begin troubleshooting by checking the Security Manager Self-monitoring Security view, Managed Computer Rules, and Pending Installation Folder in the Monitor Console. The following Knowledge Base articles will assist you:

    NETIQKB2097: How can I install Security Manager Agents to remote machines?

    NETIQKB2213: How can I troubleshoot failed agent deployments?

    NETIQKB29906: How do I install an agent(s) on a different or non conventional drive?

    NETIQKB33348: How can I troubleshoot and resolve errors with Agent Authentication failures?  

If you are using the Manual Agent Installer, verify this was done properly by viewing these Knowledge Base articles:

    NETIQKB10239: How do I install and configure an agent manually to communicate with the Consolidator?

    NETIQKB2184: How does the Manual Agent Installation work?

Make sure the agent is in a domain. If it is not, use the following steps to deploy the agent:

    NETIQKB2100: How can I install Security Manager Agents to computers not in a domain or connecting through RAS?



note

For additional information about Agent Manager installation process and all the files copied by the Agent Manager, refer to following knowledge base articles:

NETIQKB862: How does an Agent Manager install new agents?

NETIQKB1219: What files does the Agent Manager copy to a computer during an agent install?  



Additional Information

Formerly known as NETIQKB903

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