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How can I troubleshoot and resolve problems with agent deployment?
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What are the best Knowledge Base articles for troubleshooting issues with Security Manager?
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Security Manager 5.X
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Security Manager 3.X
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Security Manager 4.X
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Begin troubleshooting by checking the Security Manager Self-monitoring Security view, Managed Computer Rules, and Pending Installation Folder in the Monitor Console. The following Knowledge Base articles will assist you:
NETIQKB2097: How can I install Security Manager Agents to remote machines?
NETIQKB2213: How can I troubleshoot failed agent deployments?
NETIQKB29906: How do I install an agent(s) on a different or non conventional drive?
NETIQKB33348: How can I troubleshoot and resolve errors with Agent Authentication failures?
If you are using the Manual Agent Installer, verify this was done properly by viewing these Knowledge Base articles:
NETIQKB10239: How do I install and configure an agent manually to communicate with the Consolidator?
NETIQKB2184: How does the Manual Agent Installation work?
Make sure the agent is in a domain. If it is not, use the following steps to deploy the agent:
NETIQKB2100: How can I install Security Manager Agents to computers not in a domain or connecting through RAS?
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For additional information about Agent Manager installation process and all the files copied by the Agent Manager, refer to following knowledge base articles:
NETIQKB862: How does an Agent Manager install new agents?
NETIQKB1219: What files does the Agent Manager copy to a computer during an agent install?