How do I cold start the NetIQ AppManager services? (NETIQKB86)

  • 7700086
  • 02-Feb-2007
  • 01-Oct-2010

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NetIQ AppManager Management Service
NetIQ AppManager Client Communication Manager Service
NetIQ AppManager Client Resource Monitor

Situation

How do I cold start the NetIQ AppManager services?

Resolution

To cold start the NetIQ AppManager services:

  1. From the services applet, accessed in various ways, including running services.msc from the run command.
    1. Select the appropriate NetIQ AppManager service (NetIQ AppManager Client Communication Manager, NetIQ Client Resource Monitor, NetIQ AppManager Management Service).
    2. Click Stop.
    3. In the Startup Parameters field below the list of services, type: -o ("o" as in Oscar).
    4. Click Start.
    5. Click Close.

Additional Information

Formerly known as NETIQKB86

NOTE: The cold-start option clears any Job information stored in the Local Repository (Local-Repository.mdb) on the target Server. If there are any Jobs running against this target Server (displayed in the AppManager Operator Console in a Running status), the cold-start may cause these Jobs to stop and may generate an Event message with a "MC Can't Locate Job" error. If this should occur, simply restart the Jobs in question to populate the Job information back to the Local Repository.


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