CPU utilization may spike up to 100% when using any Real-time virus checking software. (NETIQKB31)

  • 7700031
  • 02-Feb-2007
  • 23-Jul-2010

Environment

NetIQ AppManager 6.0.x
NetIQ AppManager 7.0.x

Situation

CPU utilization may spike up to 100% when using any Real-time virus checking software.

Resolution

To resolve the high CPU utilization, exclude the <Install_Path>\NetIQ\ directory and all sub-directories from Anti-Virus scanning.

Cause

This is caused by the Anti-Virus software continually scanning the directories used by NetIQ AppManager for it's temporary and log files as well as directories containing NetIQ DLLs. These files change rapidly or are in constant use, and so are continually re-scanned causing high CPU utilization.

Additional Information

Formerly known as NETIQKB31