Forms fail to load properly within specific workflows after 4.7.4 upgrade

  • 7025276
  • 20-Sep-2021
  • 20-Sep-2021


Identity Manager 4.7.4


After upgrading Identity Manager to 4.7.4 version, forms for some workflows are not loading properly while requesting permissions in the Identity Applications Dashboard.


To resolve this problem, follow these steps:
  1. Stop the Tomcat service running on your Identity Applications server by using the following command:

systemctl stop netiq-tomcat.service

  1. Back up the files from the /opt/netiq/idm/tomcat/lib/ directory.
  2. Download the apache-tomcat-9.0.36.tar.gz from the Apache Tomcat website.
  3. Navigate to a directory where you want to extract the file and execute the following command:

tar -xzf apache-tomcat-9.0.36.tar.gz

  1. Delete the ecj-4.6.3.jar file from the /opt/netiq/idm/tomcat/lib/ directory.
  2. Locate the lib directory in the extracted location and copy all the files to the /opt/netiq/idm/tomcat/lib/ directory.
  3. Run the following commands to change the permission for the directory:

chown novlua:novlua <directory_path>

chmod 755 <directory_path>

Where <directory_path> is the path to the lib directory.

  1. Start the Tomcat service on your Identity Applications server by running the following command:
     systemctl start netiq-tomcat.service