SMG scanner process runs at high CPU utilization.

  • 7025274
  • 15-Sep-2021
  • 15-Sep-2021

Environment

GWAVA (Secure Messaging Gateway) 7
GroupWise 18

Situation

Your SMG appliance runs at 200% CPU utilization due to smg-scanner process. Stopping and starting modules does not help.

Resolution

This is typically caused by problems of scanning either corrupted or other "bad" mail that keeps looping and cumulates other files in a queue to be processed.
In order to get away from such bad state:

1. Stop smg processes/modules.
2. Check and delete files in /vastorage/smg/smg-smtp/private/1_11010/temp # directory.
3. Furthermore, rename folder/delete files in probably the mimework sub-directory under /vastorage/smg/smg-scanner/private/1_10.
4. Start smg services again.


Status

Top Issue