Accessing the /ipcon page returns a 404 error

  • 7025224
  • 29-Jul-2021
  • 29-Jul-2021

Environment

OES2015SP1
OES2018SP1
OES2018SP2
OES2018SP3
iPrint for OES
iPrint Advanced

Situation

A '404 page not found' error occurs when trying to access the 'iPrint for OES' or 'iPrint Advanced' administration URL, https://youriprintdns.company.com/ipcon page.

Resolution

In this specific case there was nothing to resolve as the additional functionality provided by 'iPrint for OES' or 'iPrint Advanced' was not needed nor was it installed.  See 'Additional Information' below.

Cause

The 'iPrint for OES' or the 'iPrint Advanced' software was not installed.

Additional Information

Beginning with OES2015SP1, additional iPrint functionality was introduced that allowed an additional feature set.  In OES2015SP1 and OES2018SP1, this additional software was called 'iPrint for OES'.  In OES2018SP2 and SP3 it is 'iPrint Advanced'.  Using this additional functionality requires a license and by default this product is not installed.  Please refer to the documentation for additional information.