Cannot Provide A Secure Connection

  • Document ID:7025214
  • Creation Date:23-Jul-2021
  • Modified Date:23-Jul-2021
    • Micro Focus Products:
      Service Desk

Environment

Service Desk

Situation

Opening the ZSD Portal the browser responds
"This site can't provide a secure connection"
"ERR_SSL_VERSION_OR_CIPHER_MISMATCH"
"Secure Connection Failed"
"SSL_ERROR_NO_CYPHER_OVERLAP"


Resolution

Verify if your organization is doing some type of SSL Inspection and if it is discarding the communication packets.

Status

Reported to Engineering