Email Outgoing server using POPS3 Mismatch

  • Document ID:7025212
  • Creation Date:23-Jul-2021
  • Modified Date:23-Jul-2021
    • Micro Focus Products:
      Service Desk

Environment

Service Desk 8.0 Email Configuration
Service Desk 8.1.0 Email Configuration
Service Desk 8.1.2 Email Configuration

Situation

Configuring the ZSD Incoming Email Server to use POPS3 fails to connect/harvest email or poll.

Resolution

Known issue request for dev FTF from support.

Cause

Property mismatch between mail.imap.ssl.protocols & mail.pop3.ssl.protocols

Additional Information

Some verbose log errors:

[2021-07-23 12:22:54,307] WARN 52230[https-jsse-nio-443-exec-3] null(EmailReader.java:227) - Error connecting to host: Connect failed
[2021-07-23 12:22:54,311]ERROR 52234[https-jsse-nio-443-exec-3] null(EmailReader.java:228) - Error connecting to host:
javax.mail.MessagingException: Connect failed;
  nested exception is:
    javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
    at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:210)