Email Outgoing server using POPS3 Mismatch

  • 7025212
  • 23-Jul-2021
  • 23-Jul-2021


Service Desk 8.0 Email Configuration
Service Desk 8.1.0 Email Configuration
Service Desk 8.1.2 Email Configuration


Configuring the ZSD Incoming Email Server to use POPS3 fails to connect/harvest email or poll.


Known issue request for dev FTF from support.


Property mismatch between mail.imap.ssl.protocols & mail.pop3.ssl.protocols

Additional Information

Some verbose log errors:

[2021-07-23 12:22:54,307] WARN 52230[https-jsse-nio-443-exec-3] null( - Error connecting to host: Connect failed
[2021-07-23 12:22:54,311]ERROR 52234[https-jsse-nio-443-exec-3] null( - Error connecting to host:
javax.mail.MessagingException: Connect failed;
  nested exception is: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
    at com.sun.mail.pop3.POP3Store.protocolConnect(