Environment
ZENworks Configuration Management
ZENworks Asset Management
ZENworks Asset Management
Situation
Some MSI discovered applications don't appear in usage data.
They do show in device detailed inventory, and in usage crp files,
but are missing from usage sections of the WIF and in usage
reports.
Resolution
Look at how the MSI install
populates HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{GUID} or HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{GUID}.
Usage for MSI only discovered products requires that InstallPath be
populated.
Workaround: Submit SWID request or populate the registry
key manually.
Additional Information
For local software products or fingerprinted products the path is
provided by the Administrator. For MSI only discovered
products the registry is necessary to link the path to the process
during usage data harvesting.