iprntctl.exe generates an error in VCRUNTIME140_1.dll

Document ID:7025200
Creation Date:21-Jul-2021
Modified Date:20-Aug-2021
- Micro Focus Products:
  iPrint

Environment

OES 2018 SP2

OES 2018 SP3

iPrint Client 6.xx

Situation

During the iPrint client update from version 6.xx to version 6.22, iprntctl.exe generates an error in VCRUNTIME140_1.dll. This results in the upgrade not continuing.

Resolution

Remove the currently installed version of the Visual C++ Redistributable package on the workstation and install the latest available version. Then, update the iPrint Client.

Cause

Visual C++ Redistributable 2015 14.12.25810.0 was installed on the workstation. This is an old version. Updating to version Visual C++ Redistributable 2015-2019 14.29.30037 (which is the latest version as of July 20, 2021) allowed the iPrint client to be upgraded to version 6.22.