GroupWise sourced GMS users not deleting when removed from the GroupWise distribution List

Document ID:7025195
Creation Date:12-Jul-2021
Modified Date:12-Jul-2021
- Micro Focus Products:
  GroupWise
  GroupWise Mobility Service

Environment

GroupWise Mobility Service 18
GroupWise Mobility Service 2014 R2
GroupWise 18
GroupWise 2014 R2
GroupWise Mobility Service 2014 R2
GroupWise Mobility Service 18

Situation

GroupWise Provisioning is used

User is not removed from GMS after being deleted from the GroupWise source group.

The GroupWise.log shows an error every 30 minutes coinciding with the update interval. The error includes this Line:

<result>Failure Calling Direct Query Function: Error occurred for user None - list index out of range</result>

Resolution

The GroupWise distribution list used as the GMS user source had Visibility set to "None".

Changing the visibility to "System" resolved the problem.