Unable to start Monitor Agent.

  • 7025180
  • 02-Jul-2021
  • 02-Jul-2021

Environment

GroupWise 18.3.x
SUSE Linux Enterprise Server 15

Situation

You have just installed and configured Monitor Agent and want to start it via "rcgrpwise-ma start" but it fails.
Alternatively, you have upgraded older GW version of the Monitor Agent but it will not start.
Despite you use the latest version of the libnetsnmp.so.35 listed in:

/opt/novell/groupwise/agents/lib

Resolution

If you have just installed it freshly and run also over a configuration part, then try following:

1. Make sure nothing listens on port 8200. On SLES 15, you can use:

ss -tulpn | grep 8200

Shall any process be listed on that port, stop it or kill it.

2. Make sure grpwise-ma service is enabled:

systemctl enable grpwise-ma.service

3. Start it now via:

systemctl start grpwise-ma.service

and check its status

systemctl status grpwise-ma.service

4. Try to stop it and start again to see if it works. Then you can test if starting it via "rcgrpwise-ma start" works.

Shall you have problems with upgraded MA, then:

1. Uninstall Monitor Agent RPM.

2. Check and delete:

/opt/novell/groupwise/monitor directory

and delete any monitor.xml files (versions) under /opt/novell/groupwise/agents/share.

3. Next, install and configure Monitor Agent from the installation software.
If it does not start, try a trick via systemctl tool.