Environment
ZENworks Configuration Management
Situation
In some cases, post reboot after applying the appliance security patches, a transient error is seen when trying to login to the Appliance Console 9443 port.
ERROR: RemoteLookupFailureException
If refreshing the browser does not resolve this error then please contact your system administrator.
Resolution
This error is most often caused when the datamodel-service fails to start or is not running on the Web-Server.
In some cases, the problem will correct itself after some time up to an hour.
Or try restarting the datamodel-service with: rcvabase-datamodel restart
The status can be checked with: rcvabase-datamodel status
Otherwise it is necessary to collect logs and contact ZENworks support Micro Focus Customer Care. For more information about appliance logs see https://support.microfocus.com/kb/doc.php?id=3418069