Retain Job aborts a mailbox when 11 errors are encountered

  • 7025155
  • 15-Jun-2021
  • 15-Jun-2021

Environment

Retain Unified Archiving 4.x

Situation

The default configuration for Retain 4.9.2 and below is to abort a mailbox archive when greater than 10 errors are encountered on a single mailbox.

Beginning in Retain 4.9.3 and above, the default configuration will be to allow unlimited errors per mailbox so that the mailbox archive will not be aborted.

Resolution

If you are running Retain 4.9.2 and below and want to continue to archive the mailbox regardless of the number of errors encountered, or you are running Retain 4.9.3 and above and want to stop archiving a mailbox when a specific number of errors are encountered, here are the steps to accomplish that:

1) For the Worker running the job associated with that mailbox, edit the ../RetainWorker/WEB-INF/classes/config/attachment.properties file.
2) Locate the line for: max.errors.total=x
2a) Set x to "-1" (without the quotes) for unlimited errors
2b) Set x to a number of your choice if you want Retain to abort the mailbox when a specific number of errors are encountered.
3) Save the changes

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