Redeeming Flexible Credits

  • 7025145
  • 08-Jun-2021
  • 08-Jun-2021


Support Portal (


How to redeem Flexible Credits, or see your Flexible Credits available.


See also Video: Flexible Credits

  1. In the Support Portal top navigation menu, click Flexible Credits > Delivery Request.
  2. If you are not already logged in, you will be prompted to do so. See also Logging into Micro Focus.

  3. Select Request Type:
    • Support Delivery Request: short-term support services, such as Scheduled Standby or Onsite Assistance
    • Education Request: training services, such as On-Demand Digital Learning or Instructor-Led Training.
    • Professional Service Request: consulting services, such as Implementation Assessment.
  4. Click "Search Contracts" button.
  5. To the left of a contract name/number, click the arrow to expand details.
    • Credit End Date: redeem credits up to 12 months from purchase
    • Credits Remaining: credits available for new requests
    • Credits in Transit: credits associated with a request that has not yet been fulfilled
    • Credits Consumed: credits associated with completed requests
  6. On the rightmost Request column, click “Create Support Delivery Request.
  7. In the popup form, complete the fields:
    • Region: AMS for North America, APJ for Asia Pacific Japan, INTL for Europe/Middle East/Africa.
    • Country of Service (and State for USA)
    • Menu Items: Select a support service. For descriptions, see the Flexible Credits Guide
    • Product Center: Select the applicable product.
    • Qty of Services: How many of the selected Menu Item is needed.
    • Requested Delivery Date: When you want to service delivered.
    Notice that the number of Flexible Credits you are redeeming is calculated in the lower right.
  8. Click "Save" to submit the request.
  9. A new Case is created for your request. Click “Update Case” to provide any additional details.
The Flexible Credits team will be in contact to complete the redeeming process. Please note that services provided are based on region and resource availability.

Additional Information