Garbled text on the 'iPrint Printer installation' dialog when installing an iPrint printer

  • Document ID:7025133
  • Creation Date:03-Jun-2021
  • Modified Date:03-Jun-2021
    • Micro Focus Products:
      iPrint

Environment

iPrint Appliance
iPrint Advanced
iPrint on OES
iPrint Client for Mac v6.10
macOS Big Sur (11.3.0, 11.3.1, 11.4)

Situation

When installing an iPrint printer, the 'iPrint Printer installation' dialog displays garbled text as seen in this example.

Resolution

The issue was resolved by updating the iPrint Client for Mac to v6.14 which can be downloaded using this link:

Cause

The root cause is unknown other than an apparent issue with the iPrint Client for Mac v6.10.