Join Proxy address is not auto-populated for Limited Admins while performing remote control operations

  • 7025099
  • 11-May-2021
  • 12-May-2021

Environment

ZENworks Configuration Management

Situation

The Join Proxy address is not auto-populated for Limited Admins while performing remote control operations.
"Super Administrators" attempting to remote control the same device from the same computer and browser see the required Join Proxy address.

Resolution

Limited admins require the "View Leaf" permission on the Join Proxy to which the remote device is connected for this information to be automatically populated.
Limited admins can manually populate the Join Proxy information if they know it to successfully remote control the device.