Gathering console logs from an iOS device for troubleshooting

  • 7025096
  • 05-May-2021
  • 07-May-2021

Environment

ZENworks Configuration Management 2020
ZENworks Configuration Management 2017 Update 4

Situation

When troubleshooting an iOS issue, support may request a console log from the mobile device.  Gathering a console log requires access to a Mac computer with Configurator 2 installed.  Use the following steps to gather the console log from a device.  Then send the log to support for further investigation.

Resolution

  • Connect your iOS device to a Mac computer via USB.
  • Open the Configurator 2 application on the Mac.
  • The device will prompt you to Trust the computer.  Choose Trust.  These may also be a passcode prompt.
  • Once the device is connected, it will appear within Configurator 2 as follows: 

  • Double click on the image of the phone.  That will load the settings of the device itself:
  • Select Console from the list to the left to view the log:

  • To clear the existing log and start fresh, select Clear.
  • Then reproduce the issue in question with the device still connected.
  • Once the desired behavior is reproduced, select the Save button to save the Console log.
  • Send that log to support for review.

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