Filr Appliance not receiving OS Updates

  • 7025085
  • 22-Apr-2021
  • 28-Apr-2021

Environment

Micro Focus Filr 4.x

Situation

The Filr Appliance is receiving Filr Updates, but not OS updates. The symptoms of being in the situation are not known. To find out if the Filr Appliance is in this situation is to run the zypper lr command.  If the Appliance-OS updates show as No for enabled, then the server is experiencing the problem documented in this TID.


# | Alias                             | Name                | Enabled | GPG Check | Refresh
--+-----------------------------------+---------------------+---------+-----------+--------
1 | nu_novell_com:Filr-4-Appliance-OS | Filr-4-Appliance-OS | No      | (r ) Yes  | Yes
2 | nu_novell_com:Filr-4-Updates      | Filr-4-Updates      | Yes     | (r ) Yes  | Yes

Resolution

Run this command within a terminal session (putty or similar tool):
suse_register
Verify the Appliance-OS updates are enabled by running this command:
zypper lr
If the Enable value continues to show No, then follow these steps:
  1. Go to https://<ip or dns>:9443
  2. Click the Online Update tile
  3. Click the Register button
  4. Click the Deregister button
  5. Register again

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