Environment
ZENworks Configuration Management 2020
Situation
ERROR when upgrading second or subsequent primary server:
Unable to contact the first Primary Server
Resolution
If this is the second or subsequent primary and the first was upgraded successfully, Workaround:
Put the shortname of the first primary server into /etc/hosts file.
Example
192.168.0.101 zenprimary zenprimary.mry.com ora2020
In the above example running either
nslookup zenprimary
Or
nslookup zenprimary.mry.com
Will resolve to ip address 192.168.0.101
Cause
The code is trying to resolve the first primary server by shortname:
servername
rather than fully qualified name or IP address
servername.comain.com
Status
Reported to EngineeringAdditional Information
If the DNS is not the issue or the problem is seen even on the first or only primary collect these logs for more troubleshooting and contact Micro Focus Customer Care if needed:
/var/opt/novell/log/appliance/*
/var/opt/novell/log/appliance/datamodel-service/*
/var/opt/novell/log/appliance/python/*
/var/opt/novell/log/appliance/jetty/*