ZENworks 2017 to 2020 migration issue "Unable to contact the first Primary Server"

  • 7025022
  • 28-Feb-2021
  • 01-Mar-2021

Environment

ZENworks Configuration Management 2020

Situation

ERROR when upgrading second or subsequent primary server:

Unable to contact the first Primary Server

Resolution

If this is the second or subsequent primary and the first was upgraded successfully, Workaround:

Put the shortname of the first primary server into /etc/hosts file.

Example
192.168.0.101 zenprimary zenprimary.mry.com ora2020

In the above example running either

nslookup zenprimary
Or
nslookup zenprimary.mry.com

Will resolve to ip address 192.168.0.101

Cause

The code is trying to resolve the first primary server by shortname:

servername

rather than fully qualified name or IP address

servername.comain.com

Status

Reported to Engineering

Additional Information

If the DNS is not the issue or the problem is seen even on the first or only primary collect these logs for more troubleshooting and contact Micro Focus Customer Care if needed:

/var/opt/novell/log/appliance/*
/var/opt/novell/log/appliance/datamodel-service/*
/var/opt/novell/log/appliance/python/*
/var/opt/novell/log/appliance/jetty/*