iPrint Update fails with dependency error when hosted on Xen Hypervisor

  • Document ID:7025015
  • Creation Date:22-Feb-2021
  • Modified Date:22-Feb-2021
    • Micro Focus Products:
      iPrint

Environment

Micro Focus iPrint Appliance 4.x

Situation

When attempting to apply the iPrint 4.1.3 update while hosted on a Xen Hypervisor, the following error is presented:
latest appliance updates grub2-x86_64-xen missing
iprint appliance 4.1.3 grub and xen updates conflict with xen due to missing requirements

example error:
Problem: patch:SUSE-SLE-SERVER-12-SP3-2020-2304-1.noarch conflicts with grub2-x8 6_64-xen.x86_64 < 2.02-4.61.1 provided by grub2-x86_64-xen-2.02-4.40.1.x86_64
Problem: xen-tools-4.9.4_02-3.50.1.x86_64 requires grub2-x86_64-xen, but this requirement cannot be provided
The following error shows in the /var/opt/novell/datamodel-service/logs/datamodel.stderrout.out file:

WARN ProcessServiceImpl - Process results: Process return code: 4, process output: Problem: patch:SUSE-SLE-SERVER-12-SP3-2020-2304-1.noarch conflicts with grub2-x86_64-xen.x86_64 < 2.02-4.61.1 provided by grub2-x86_64-xen-2.02-4.40.1.x86_64
Solution 1: Following actions will be done:
do not install patch:SUSE-SLE-SERVER-12-SP3-2020-2304-1.noarch
do not install patch:SUSE-SLE-SERVER-12-SP3-2020-2249-1.noarch
do not install patch:SUSE-SLE-SERVER-12-SP3-2020-2079-1.noarch
Solution 2: deinstallation of grub2-x86_64-xen-2.02-4.40.1.x86_64
Choose from above solutions by number or skip, retry or cancel [1/2/s/r/c] (c): c

Resolution

This issue is being investigated by the Micro Focus iPrint development team.  This document will be updated when there is a resolution.