"The Printer name is invalid" when installing a printer

Document ID:7025011
Creation Date:18-Feb-2021
Modified Date:18-Feb-2021
- Micro Focus Products:
  iPrint

Environment

OES 2018 SP2

iPrint Appliance 4.x

VDI environment

Situation

When trying to install a printer that has the Xerox WorkCentre 7225 driver assigned on a VDI machine, the installation fails with the following message:

The Printer name is invalid

Resolution

Disable the "Virtual Printer" feature from the "Workplace" application.

Cause

There is a conflict with the "Virtual Printer" feature from the "Workplace" application (previously named "AppliDis Fusion") from the editor "Systancia"

https://www.systancia.com/en/systancia-workplace/

Additional Information

The "Virtual Printer" feature from Workplace Systancia is used for Virtual Machines (VDI solution). It installs a "fake" driver within the VM which allows you to see the "real" printers installed on the host machine and print through them. You do not need this when using iPrint.