Email notifications for product updates

  • 7024991
  • 17-Jan-2021
  • 08-Jun-2021

Environment

Support Portal (portal.microfocus.com)

Situation

Get email alerts about new patches, security vulnerability alerts, and other information about your product.

Resolution

Note the following:
  • Notifications are currently only provided on a daily basis, not as a weekly digest.
  • If you were previously subscribed to Novell patch notifications prior to January 2021, it is no longer in effect and has not been carried forward. Please re-subscribe as described below.
  • If you were previously registered for MySupport (Software Support Online) email notifications prior to June 2021, it is no longer in effect and has not been carried forward. Please re-subscribe as described below.
  • Notifications from this service are not yet operational; the daily email is coming soon. However, you are free to add notifications in advance. This document will be updated when notifications are operational.
  • Not all document types are supported by all products. For examples of data associated with the products and document types, use Knowledge Search with Filters. See also Searching Knowledge.
  • The notification email will contain links for items that are new or updated.

See also Video: Email Notification Management

Add New Notifications

  1. On the Support Portal, go to Email Notifications > Add Notifications.
  2. In the Select Product list, type first letter to search and/or select a product.
  3. Select desired Available Document Type(s) and click the right arrow to move it to Selected.
  4. Click Save.

View and Delete Notifications

  1. On the Support Portal, go to Email Notifications > My Notifications.
  2. (Optional) Filter your list using Search in the upper right.
  3. Select item(s) to remove by selecting the checkbox on the left.
  4. Click Delete button in the upper left.

Additional Information

Email notification for support case updates and post-close surveys are configured separately in User Profile.

See also: