GroupWise Messenger stops working after upgrading to OES2018sp2

  • Document ID:7024989
  • Creation Date:13-Jan-2021
  • Modified Date:02-Jul-2021
    • Micro Focus Products:
      GroupWise Messenger
      Open Enterprise Server

Environment

Open Enterprise Server 2018 (OES 2018) Linux
GroupWise Messenger 18

Situation

Server operating system was upgraded to OES 2018 SP2
GroupWise Messenger quits working
Reinstalling Messenger version 18.1.x fails to install the Arango database

Resolution

OES 2018 SP2 requires GroupWise Messenger code 18.2.1 or later in order to run.

Cause

GroupWise Messenger version 18.1 will not run or properly install on OES 2018 SP2