Logging into Micro Focus

  • 7024964
  • 16-Dec-2020
  • 08-Jun-2021

Environment

Support Portal (portal.microfocus.com)
Software Licenses and Downloads (sld.microfocus.com)

Situation

Frequently asked questions (FAQ) about login accounts and logging into the Support Portal and other Micro Focus websites.

Resolution

Access control is powered by NetIQ Access Manager™ (NAM) and eDirectory™ so you can use the same login credentials across many Micro Focus websites.

Do I need to create a new account?

A login account is required to access entitled products, support cases, and other personalized features. You likely need to create a new account if:
  • You are former user of SupportLine or Attachmate (My Support or Downloads), or a brand new Micro Focus customer
  • You have never logged into any of the websites listed below
You probably already have an account if you previously logged into any of the following:
If you’re not sure whether you have an existing account, go to Forgot Username and enter your email address.
  • If you have an existing account, you will be sent an email containing your username (from webmaster@microfocus.com with Subject line “Micro Focus Login Username”).
  • If you do not have an account, you will see a message “Sorry, we cannot find the email address you entered. ...”

How do I create a login account?

  1. Click Create an Account.
  2. Complete the necessary information. IMPORTANT: Use the same email address as on your Micro Focus order, past SupportLine or Attachmate account, or user invitation email initiated by your organization's Delegated Administrator. Using the same email address ensures that your account is properly linked to entitlements and support case history.
  3. Click the "Create Login" button.

When I try creating a new account, I see “Error: email address exists” or “Sorry! Something’s wrong.” What now?

You may already have an existing account that uses the same email address. Go to Forgot Username and enter your email address. If you have an existing account, you will be sent an email containing your username (from webmaster@microfocus.com with Subject line “Micro Focus Login Username”).

How do I validate my email address?

After creating a new account, editing your account to change the email address, or using Validate Email, you will be sent an email containing a unique validation link. Simply click the link to complete the validation process. Sometimes it can take a few minutes for our systems to mark your account as validated so it's ready to use.

Why didn't I receive the validation email?

Sometimes it can take a few minutes for email to be delivered. Check your email spam or junk folder for a message sent from webmaster@microfocus.com. If you still don't receive the message, contact Login Help.

I can't remember my username and/or password. What can I do?

Use the Forgot Username and/or Forgot Password (or Forgot All) features.

How do I log out?

If you are on a shared system and need to securely log out, or log in under a different account, use Support Portal Logout or SLD Logout to end your session.

What I have some other login question or problem?

If you cannot access sites with your login, then please contact Login Help.

How can I tell I'm logged in?

If you are not logged in yet, the upper right will display a Login link. If you are successfully logged in, the upper right will display your name.

After logging in, why can't see any entitlements or case history in the Support Portal?

  • Make sure your login account is using the same email address as on your Micro Focus order, past SupportLine or Attachmate account, or user invitation email.
  • Contact your organization's Delegated Administrator to request user access to support entitlements.
  • If you still have issues, contact Customer Support using one of the following methods:
Be prepared to provide details of your account to a support agent.

Additional Information

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