Unable to login in IPCON after upgrade from iPrint for OES2015SP1 to OES2018SP2 with iPrint Advanced

  • 7024959
  • 15-Dec-2020
  • 15-Dec-2020

Environment

OES2015SP1 with iPrint for OES2015 SP1
OES2018SP2 with iPrint Advanced

Situation

In a cluster setup, post upgrade from iPrint for OES2015 SP1 to OES2018 SP2 with iPrint Advanced installed, you are not able to login to IPCON due to an OrientDB issue.

Resolution

This issue happens randomly, and only in a cluster upgrade situation.  The workaround is to:
  • Stop the orientdb service
  • Delete the /var/opt/novell/orientdb/databases/OSystem directory
  • Start the orientdb service
  • Restart mobile server service
The above steps can be accomplished by pasting the following string of commands into a terminal (such as putty) session:
systemctl stop orientdb;rm -rf /var/opt/novell/orientdb/databases/OSystem;systemctl start orientdb;rcnovell-iprint-mobile restart

Additional Information

The /var/opt/novell/log/iprintmobile/iprint_mobile0.log file will show:

at com.orientechnologies.orient.core.db.OrientDBEmbedded.openNoAuthenticate(OrientDBEmbedded.java:215)
at com.orientechnologies.orient.core.db.OrientDBEmbedded.openNoAuthenticate(OrientDBEmbedded.java:60)
at com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:936)
at com.orientechnologies.orient.server.OServer.openDatabase(OServer.java:913)
at com.orientechnologies.orient.server.OConnectionBinaryExecutor.executeDatabaseOpen37(OConnectionBinaryExecutor.java:1200)
at com.orientechnologies.orient.client.remote.message.OOpen37Request.execute(OOpen37Request.java:77)
at com.orientechnologies.orient.server.network.protocol.binary.ONetworkProtocolBinary.sessionRequest(ONetworkProtocolBinary.java:304)
at com.orientechnologies.orient.server.network.protocol.binary.ONetworkProtocolBinary.execute(ONetworkProtocolBinary.java:206)
at com.orientechnologies.common.thread.OSoftThread.run(OSoftThread.java:69)

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