Environment
Privileged Account Manager 4.0
Situation
Agentless WebRDP session fails to launch and redirects back to My Access
Access Control authorizes the request
unifid.log:
Info, Clientless - Peer Receive Error!
Error, Clientless - Error - End of file found
Debug, ws_service - web session Connection terminated/logged out.Infinite loop ended audit id :<id>
Error, Clientless - Error - End of file found
Debug, ws_service - web session Connection terminated/logged out.Infinite loop ended audit id :<id>
client.log:
Error, Error connecting to RDP server
Resolution
- Please verify a connection can be established from the agentless Manager server to the target resource, from a terminal:
telnet <RDP Resource> 3389
netcat -zv <RDP Resource> 3389 - Please verify the Credentials are correct in the Vault for this Resource.
Cause
Network communication issue or incorrect username or password used in the Resource's Credential.