High Utilization on Advanced Authentication servers with RADIUS

  • 7024934
  • 18-Nov-2020
  • 18-Nov-2020


Advanced Authentication
AA 6.3
RADIUS event
SmartPhone method


High Utilization on Advanced Auth servers when processing RADIUS events.
VPN Client appears hung while waiting for SmartPhone push notification.
Simultaneous Authentication fails with smartphone method.  
Only one user can login at at time.  No other users receive push notification until the first user in line responds to the  accept/decline dialog on the smartphone app.


Set debugging logging to OFF from the logs tab of the Advanced Authentication Admin page.

Micro Focus recommends that debug logging should only be enabled when troubleshooting a problem. 


The RADIUS server works in a single-thread mode when debug logging is enabled.  


Reported to Engineering