5015 ERROR_INTERNAL During the password change process

Document ID:7024928
Creation Date:17-Nov-2020
Modified Date:25-Nov-2020
- Micro Focus Products:
  Self Service Password Reset

Environment

Self Service Password Reset
SSPR 4.5

SSPR 4.4

Situation

5015 ERROR_INTERNAL during the change password process when the SMS/Email Token Verification Method is used for Forgotten Password
The error:
ERROR,servlet.AbstractPwmServlet, {10439,user} unexpected error during action handler for 'password.pwm.http.servlet.changepw.PrivateChangePasswordServlet:change', error: unexpected localDB error while modifying queue: 5015 ERROR_INTERNAL (value length 133448 is greater than max 102400) [10.200.55.10] (stacktrace follows) java.lang.IllegalStateException: unexpected localDB error while modifying queue: 5015 ERROR_INTERNAL (value length 133448 is greater than max 102400)

Resolution

Log into to the console as an administrator go to Configuration Editor > Settings > Tokens > Token Storage Method and ensure it is not set to LocalDB

LocalDB should only be in use for testing and not for a production environment

Cause

There is a limit of 1024 * 100 characters that can be in the content of the item that is stored in the DB