dsapp will not run on SLES15 SP2

  • 7024924
  • 13-Nov-2020
  • 13-Nov-2020


SUSE Linux Enterprise Server 15 SP2

GroupWise Mobility Service 18


The dsapp utility fails to run on SLES15 SP2 servers that have either been newly installed, or updated from SLES15 SP1.

The error message is " dsapp has encountered an error. Error: bad decrypt - error decoding .//configengine/ldap/login/password"


1.Run dsapp --clear. This will remove all protected lines, and change any passwords and keys to clear text. Make sure to have the database password and the trusted application information available.

2.Press y and follow the steps. Afterwards, the dsapp utility will run.

Additional Information

After every update of GMS and after every time the /opt/novell/datasync/update.sh script has been run, the steps will need to be followed again.