Unable to send email from template after applying Rest Driver update - or

  • 7024922
  • 12-Nov-2020
  • 12-Nov-2020


Identity Manager 4.7.4
Identity Manager Driver - Rest
Identity Manager Driver - Rest


After applying the Rest Driver on a IDM 4.7.4 server, the send email from template (generateEMailFromTemplate) for all drivers running on the server no longer works.

DirXML Log Event -------------------
     Driver:   //IDM/DriverSets/DRVSET/driver
     Channel:  Subscriber
     Status:   Error
     Message:  Code(-9195) Error in vnd.nds.stream://IDM/DriverSets/DRVSET/driver/Subscriber/ManageEmployeeStatus#XmlData:1708 : Couldn't send email: java.lang.NoSuchMethodError: com.novell.nds.dirxml.util.mail.SendMail.generateEMailFromTemplate(Ljava/lang/String;Ljava/lang/String;[Lcom/novell/nds/dirxml/util/mail/SendMail$EmailAddress;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/util/Map;Ljava/util/ArrayList;Ljava/util/List;Z)V


Possible Resolutions:

1. Contact Micro Focus Support for an update that will resolve the issue.   It is an update for IDM   So the IDM Engine needs to be updated to 4.7.4 and then the hot fix applied on top of that before applying the fix.    The fix should be integrated into any released updates post IDM

2. Downgrade to the previous version of dixml_misc.jar file.


The updated dirxml_misc.jar which ships with the Rest Driver and breaks generateEMailFromTemplate policy action on IDM and earlier.