Unable to read QR code with Advanced Authentication smartphone method

  • Document ID:7024912
  • Creation Date:06-Nov-2020
  • Modified Date:06-Nov-2020
    • Micro Focus Products:
      Advanced Authentication

Environment

Advanced Authentication 6.3
Smartphone method

Situation

Unable to enroll smartphone method
Smartphone will not read QR code to enroll smartphone method
Nothing happens when attempting to read QR code 

Resolution

Make sure the server URL is set correctly under Methods, Smartphone on the Advanced Authentication Admin page.